The question I had to answer first, in order to change my life. Over the past 18 months, I’ve questioned everything. Should I keep going? What for? Should I be doing this kind of work? What am I doing wrong? Why is this happening to me? Should I get a job? What job…

We need new words and outcomes to shift how we work and win together. — Design transformation. Design-driven. Human-centered design. Design thinking. Design sprints. These terms are everywhere you look around the business world. It would appear that Design is having its moment. And yet, for decades now, many are still doubtful of the value offered, if any. That doubt persists because we’re using the…

How to start your meetings, workshops, and conversations with intention. Picture the opening scene of your typical meeting. What mood are people in as they arrive… do they walk into the room or join the video call smiling and ready to dive in? In my experience, many arrive feeling nervous…

Rumbling with discomfort to discover my most meaningful work as a facilitator. Last night was so peaceful. I stood alone in an empty room — my canvas for tomorrow’s workshop. The quiet inviting me to silently redesign the space in my head — from isolating and uninspiring, to collaborative and…

Over the years of refining our Problem Framing process, we’ve heard lots of great questions that helped us shape our approach. Here, we summarize the best & most repeated questions we’ve heard. Problem Framing is a business strategy tool that ensures you and your team are clear and aligned on…

A story of being, letting go, beginning, and persisting. After weeks of designing, planning, and reconsidering, the night of our holiday party was here. Sixty-five of our closest friends and family were descending upon our home to celebrate one another and the holiday season. …

Stories, tools, and resources for facilitators and innovation teams hoping to begin running remote design sprints. Plus, a new option to review with your team. Where does work happen? A couple weeks ago I was invited by the MURAL team to talk about facilitating digital-first innovation programs. …

As designers and innovators, why are we so quick to practice empathy & compassion with our users but not our fellow team members? The real work required to generate results from innovation programs starts with the relationships we nurture inside our teams. During this year’s Google Sprint Conference, Holly May…

Stories, tools, and resources for facilitators and innovation teams hoping to begin running remote design sprints. Plus, a new option to review with your team. The future of work A couple weeks ago I was invited by the MURAL team to talk about facilitating digital-first innovation programs. …